Customer Testimonials

Hi Neisha, Gary and I were just thinking about you and the wonderful job you did in putting together our itinerary. Our trip to NZ was probably one...
Read moreHi Neisha, Gary and I were just thinking about you and the wonderful job you did in putting together our itinerary. Our trip to NZ was probably one of the best that we’ve ever taken. Thank you for your attention to detail, for listening to our interests, and coming up with an itinerary that was well planned...We would definitely recommend your services.

Because we were so impressed with our trip to the North Island we decided go South this time around. Chelsea from Pure Journey again arranged a...
Read moreBecause we were so impressed with our trip to the North Island we decided go South this time around. Chelsea from Pure Journey again arranged a wonderful itinerary. The accommodations were all first rate, all close to the city center and all very clean and comfortable for a family of four. All the tours we took were all so incredible. Highly recommended! We made it less hectic than the first trip so we got to enjoy each place more. There was a very small hiccup with an accommodation but this was taken care of very quickly. Thank you Chelsea for arranging our trip.

We had a great time. Thank you so much for organising everything. Every check in was hassle free. All the accommodation was great - roomy,...
Read moreWe had a great time. Thank you so much for organising everything. Every check in was hassle free. All the accommodation was great - roomy, comfortable, convenient. My husband took LOTS of photos. I’ll get him to upload some as requested.

Louise, I have been intending to write to you ever since we returned. We LOVED our trip! You did such a good job of booking everything. I made a book...
Read moreLouise, I have been intending to write to you ever since we returned. We LOVED our trip! You did such a good job of booking everything. I made a book of our trip and I am going to try to email it to you, because I mention in it what a great travel agent we had. Thank you so much!

This was our first time ever in New Zealand and we were all very excited yet didn’t know what to expect. Looking back, this is probably one of the...
Read moreThis was our first time ever in New Zealand and we were all very excited yet didn’t know what to expect. Looking back, this is probably one of the best family vacations we have had. Kudos to Chelsea who helped make out the schedule which made sure that we had an ample taste of New Zealand. We enjoyed all the activities that were prepared for us. Chelsea was always available for information during the planning process. We especially liked the accommodations that were set up for us. They were all in very nice hotels/apartments. Locations of these lodgings were impeccable in terms of proximity to areas to eat and things to do. Going around in a rented vehicle is the way to go as you will have time to stop when and where you want to. The best oysters we had was on a small restaurant behind a shipping container in Kawakawa! Truly all the activities set up for us were very good and definitely must do’s. I have already told Chelsea that I will contact her for our next trip to New Zealand which hopefully will be in the south island. If you are going to New Zealand, do it with Pure Journeys. Truly a five star!

Thank you for organising our trip between Wellington and Dunedin and then to Queenstown. Everything went extremely well, all the accommodation was...
Read moreThank you for organising our trip between Wellington and Dunedin and then to Queenstown. Everything went extremely well, all the accommodation was very good, they were all different, especially in Wellington and Oamaru which were quite quirky! All arranged transport worked well, especially the poor man who had to come to collect us from Wellington airport in the wee small hours due to the late arrival of our aircraft - he was even quite cheerful!! We took lots of images during our cruise, I am deleting lots of shots of the sea or sky where there should be a seabird, most of them were too fast, but I think I managed to get a couple in the frame!. We were more successful with our land based photos. Once again thank you for your organization of our journey, I am sure we will be returning to New Zealand in the future

This was our first time ever in New Zealand and we were all very excited yet didn’t know what to expect. Looking back, this is probably one of the...
Read moreThis was our first time ever in New Zealand and we were all very excited yet didn’t know what to expect. Looking back, this is probably one of the best family vacations we have had. Kudos to Chelsea who helped make out the schedule which made sure that we had an ample taste of New Zealand. We enjoyed all the activities that were prepared for us. Chelsea was always available for information during the planning process. We especially liked the accommodations that were set up for us. They were all in very nice hotels/apartments. Locations of these lodgings were impeccable in terms of proximity to areas to eat and things to do. Going around in a rented vehicle is the way to go as you will have time to stop when and where you want to. The best oysters we had was on a small restaurant behind a shipping container in Kawakawa! Truly all the activities set up for us were very good and definitely must do’s. I have already told Chelsea that I will contact her for our next trip to New Zealand which hopefully will be in the south island. If you are going to New Zealand, do it with PureJourneys. Truly a five star! Romeo

Thank you so much for creating a wonderful New Zealand experience for us! We had a fabulous time. The activities you suggested were all excellent....
Read moreThank you so much for creating a wonderful New Zealand experience for us! We had a fabulous time. The activities you suggested were all excellent. The lodgings you booked us into were all clean, comfortable, and in great locations. The New Zealand Fine Touring app was very handy – we liked having all our information in one place on our phones. And overall we really appreciated your efficiency and promptness. I’m attaching a couple photos. One is Sam fishing in the Tongariro River, and the other is me on the Tama Lakes trail in Tongariro National Park. It was too bad that the weather was not in our favor for the flight to Milford Sound. I saw the refund for that excursion posted to my credit card statement as of Dec. 28 – thank you for handling that. Again, we so much appreciate your knowledgeable and efficient help in making this wonderful trip a reality. We will be very happy to recommend you to any of our friends who may be planning a trip to New Zealand in the future. Thank you!!

Once again I'd really like to thank you for putting together such a fabulous itinerary for us. Everything ran so smoothly, the accommodation was...
Read moreOnce again I'd really like to thank you for putting together such a fabulous itinerary for us. Everything ran so smoothly, the accommodation was excellent, our drivers were lovely, our hire car was almost brand new and all the activities we did were fabulous. The kids absolutely loved skiing, the Glow Worm Caves and the jet boat, and I would highly recommend the Glacier Explorers Tour; the TSS Earnslaw & Walter High Peak Lunch; Milford Sound & the TranzAlpine train to anyone who is planning their adventure. Our New Zealand holiday will hold a special place for us for many years to come and I think it's safe to say we will be back!

My husband Terry and I were very impressed with our first overseas holiday in beautiful New Zealand. Our itinerary prepared by Louise Barrett of Pure...
Read moreMy husband Terry and I were very impressed with our first overseas holiday in beautiful New Zealand. Our itinerary prepared by Louise Barrett of Pure Journeys was done to absolute perfection. We found Louise to be very understanding and completely professional, due to the fact that our itinerary had to be changed on at least 3 occasions due to personal reasons and also Covid, Louise made the process for especially me so easy. We highly recommend not only Louise but the whole team at Pure Journey.

Thanks, Chelsea, for your wonderful service. We chose Pure Journeys so that we could get to see as much of Northland as possible, without having to...
Read moreThanks, Chelsea, for your wonderful service. We chose Pure Journeys so that we could get to see as much of Northland as possible, without having to spend time planning and booking. The itinerary you prepared worked really well for us, covering all the key places to see. We had some Covid-related hiccups on the way, but these were all resolved quickly and easily, with the minimum of hassle. All of our accommodation was lovely and the hosts were very helpful and friendly, offering good tips on what to do. I would definitely recommend Pure Journeys for an enjoyable, hassle-free holiday, and Northland as a travel destination.

Sadly my trip has come to an end 🥺 It was amazing. Thanks for arranging everything. All went according to plan except for the heli tour which got...
Read moreSadly my trip has come to an end 🥺 It was amazing. Thanks for arranging everything. All went according to plan except for the heli tour which got cancelled. Fortunately, I was able to do it the following morning. Again, thanks!

Absolutely wonderful and flawless experience from start to finish! The app was amazingly useful. Chelsea helped us with ad-hoc changes and questions...
Read moreAbsolutely wonderful and flawless experience from start to finish! The app was amazingly useful. Chelsea helped us with ad-hoc changes and questions along the way in a matter of minutes. Every hotel was wonderful, the recommended activities were spot-on. Simply perfect experience. Thanks!

Thank you so much Christina! We both really enjoyed ourselves. Exceeded expectations and everything ran smoothly with no issues at all. I will...
Read moreThank you so much Christina! We both really enjoyed ourselves. Exceeded expectations and everything ran smoothly with no issues at all. I will definitely recommend people to use your services.

Jim and I would like you to know that we so enjoyed our trip to New Zealand that you planned. The accommodations were for the most part very nice, we...
Read moreJim and I would like you to know that we so enjoyed our trip to New Zealand that you planned. The accommodations were for the most part very nice, we had great weather (including blue skies in Milford Sound) and had some wonderful experiences at great restaurants.

We had a wonderful tour with Pure Journeys. The accommodation was marvellous. Every thing was so well organised. The tour brochures in our folder...
Read moreWe had a wonderful tour with Pure Journeys. The accommodation was marvellous. Every thing was so well organised. The tour brochures in our folder given on arrival was beautifully laid out...top marks for a great trip...thanks so much!

Thank you for organizing a stress-free holiday for my husband and me. Everything: accommodation, travel, tours were all perfect. We enjoyed ourselves...
Read moreThank you for organizing a stress-free holiday for my husband and me. Everything: accommodation, travel, tours were all perfect. We enjoyed ourselves immensely and thank you for making sure that everything, even parking (!) was faultless.

While our New Zealand adventures are sadly a thing of the past, our wonderful memories created on this holiday will live with us forever. We’d...
Read moreWhile our New Zealand adventures are sadly a thing of the past, our wonderful memories created on this holiday will live with us forever. We’d like to thank Shelley Ryder for her excellent service and planning. Everything was perfect and I’d recommend her services to anyone.

Thanks for organising the itinerary - it all went smoothly. The accommodation was of a high standard, conveniently located close to attractions and...
Read moreThanks for organising the itinerary - it all went smoothly. The accommodation was of a high standard, conveniently located close to attractions and restaurants and set the scene for the quality of adventure we experienced. We even ended up getting room upgrades at each of our stays! Best of all when the heavy rains impacted our journey, cutting off our passage to Christchurch, your advice and support was par excellence and greatly assisted in getting us to our destination. This quality service from a home-grown small business with local knowledge was the difference - a service that cannot be provided by the larger travel providers.

Your assistance and prompt replies to any queries we had from the start through to our wonderful trip was greatly appreciated and this certainly...
Read moreYour assistance and prompt replies to any queries we had from the start through to our wonderful trip was greatly appreciated and this certainly eased the stress of travelling with Gary and his requirements for his mobility issues. You listened to what our requirements were and you certainly arranged the appropriate accommodation, and the Queenstown Gondola and Milford Sound Cruise were suitable for Gary’s requirements.  You took the stress out of the train being cancelled by organising the rental car for longer and Faith to pick us up. We have not had such a smooth trip with any other organisation.

The tour was well planned and we were satisfied with our trip. The following area could be improved: travelling two days just to take the TranzAlpine...
Read moreThe tour was well planned and we were satisfied with our trip. The following area could be improved: travelling two days just to take the TranzAlpine train was hectic and not a good use of time. We were unfortunate with the weather to secure a glacier landing. Otherwise, the itinerary was good and the tour was satisfying and we enjoyed it. Thank you so much for organising this.

Wow! Thank you guys a lot for the wonderful holiday, everything was almost perfect. The accommodation was excellent, tours and activities fun and...
Read moreWow! Thank you guys a lot for the wonderful holiday, everything was almost perfect. The accommodation was excellent, tours and activities fun and amazing and the timing was to perfection. The only beef I have and I know it's not something you control is that the hire car I asked for diesel and ended up with petrol and a choice of only 2 cars. Not to worry I've taken it up with Eurocar. $2.50 a litre for 91 petrol! I'll never whinge again. Once again a big thank you guys and I'll make sure I book with you again when it's time to finish off the North Island.

What an amazing holiday the 4 of us have had. We extended the 14 day South Island Spectacular tour to 21 days and we cannot thank the staff at Pure...
Read moreWhat an amazing holiday the 4 of us have had. We extended the 14 day South Island Spectacular tour to 21 days and we cannot thank the staff at Pure Journeys enough. This has honestly been the best trip of our lives. Every day we were left wondering if it could get any better, and it did. To have everything already done for us - including the accommodation, car hire, all tours and transfers made our time in NZ so special. On the few occasions I called the office, a representative was always available to help. Your Customer Service & attention to detail is 5 star and we will definitely be back again in a few years & be booking with you once again. Thanks to everyone who helped us, it is much appreciated.

Thanks Christina, we had a wonderful time, exploring at our own leisure, not having to worry about accommodation, and pick up from the airport, New...
Read moreThanks Christina, we had a wonderful time, exploring at our own leisure, not having to worry about accommodation, and pick up from the airport, New Zealand has a lot to offer, great Maori culture and story's their love of the land is to be commended, it is a beautiful land we both enjoyed our time immensely.

We have had an absolutely fabulous holiday. NZ is a beautiful place and we have seen extraordinary scenery every day. Weather was good except for two...
Read moreWe have had an absolutely fabulous holiday. NZ is a beautiful place and we have seen extraordinary scenery every day. Weather was good except for two really wet days in Franz Josef. Accommodation perfect for us! The choice of places offered us the scenery and experiences that we wanted - Milford Sound, Glow worm caves and the incredible train trip! Our favourite place was Wanaka - beautiful. The car was great, the people who picked us up so friendly and welcoming. So a mighty big thank you for organizing our holiday- it was terrific! I will be giving your name to two close couples who are interested in NZ. Take care and thank you so much!

Laura, Thank you for a lovely trip. I will be back next year of course. Things I loved: Cycling trip, Taranaki and New Plymouth, Accommodation...
Read moreLaura, Thank you for a lovely trip. I will be back next year of course. Things I loved: Cycling trip, Taranaki and New Plymouth, Accommodation especially excellent in: Coromandel, the spontaneously booked plan B in Glenorchy, New Plymouth, Wellington, Taupo and Queenstown. All of those places I’d like to see again so note them for next year :) Stargazing - really worth the wait :) Disappointments: Not being informed about Routeburn trail closure or cancelled heli hike. Cost me extra in wasted rented gear and having to book my own plan B helihike. Accommodation in Picton. Internet / mobile network in Milford Sound. Hire car received in north island definitely a lower grade car. Best Surprises: Seeing you in the office. Impromptu and privately arranged visit to the Clyde dam through Ken Livingston who was my tour guide on the day off during the bike trip. The private helicopter trip I booked myself in Wanaka (only cost me 2000 - I was expecting more!). The sheep playing golf with me on the way to Taupo in a small town called Piopio. Sheep shearing at Walters peak Farm and discovering the shearer was from Wales! Enjoying Hobbiton a second time. The hotel room in Taupo - ridiculous but appreciated :) The Jewelbox star cluster. Driving from Wellington to New Plymouth- just a lovely multi faceted drive. I suspect little known towns. How much weight I lost ... and how much I put back on again immediately after returning to Switzerland. Cheers - next year I think just base the whole trip between Te Anau and Wanaka. More hiking, more cycling, less driving.

All very satisfactory loved all the pickup and drop-offs, made it so easy, and reliable. The scenery was wonderful as was the weather!! Bus...
Read moreAll very satisfactory loved all the pickup and drop-offs, made it so easy, and reliable. The scenery was wonderful as was the weather!! Bus breakdown disappointing but not your fault off course, Thank you, Shelley, you did well👍